I have visited Cancun once before and said I never will again. Not because I didn't like the actual place, but because I'm not the type to enjoy big touristy malls, crowded nightclubs and eat at American fast food places - on my Caribbean vacation. Some people are into it, some are not.
Anyhow, I went back this year with my boyfriend and had a fabulous time.
Most of our time, we spent at the hotel - my boyfriend enjoying the sports, and me enjoying the food. Our first reaction was 0 how much did we pay for this again? (In a good way) since the hotel was looking fabulous even before we came to it. You can see it all the way from the other side of Cancun when arriving from the airport. It is the tallest, whitest most elegant hotel on the strip.
The lobby is great and the staff is very friendly. Once you come in, on your left hand side is the hotels shop (sells cigars, souvenirs, sweets), exit to the poolside and one of the a la carte restaurants. On your right hand side are the tour operators, car rentals, tours and washrooms.
(BTW - the washrooms in the lobby have showers so if you go through check-out before your buss gets there, you can get all fixed up in the lobby). Also, on your right side, there is another exit to another pool area- the quieter one.
The pools are very nice. One is the lively pool with action and a pool swim-up bar (this is about 3 pools placed to intervene with one another. This first pool is tight between the main restaurant and the beach. This pool overlooks the main beach, the volleyball and sports section, the a la carte restaurant, gym and the lobby.
The second pool is in the quiet section but it also overlooks the ocean. You can see the beach but you won't be bothered by the sports or loud music at the main pool. This pool had a big bar next to it with staff ready to serve you all around the pool area. It is made up of two pools on two different levels. This is where the Jacuzzi is (closes at around 10pm ).
The restaurants are very nice. We barely went into the other a la carte ones, since the buffet was fabulous. For breakfast they were serving eggs (made in 5-6 different ways), all kinds of cereals, many kinds of cheese and meats, jams and fruit, toast, many different kinds of yoghurt and different kinds of freshly made juices.
For lunch we mostly used the one restaurant on the left side on the hotel. They served tons of pasta, fruits and vegetables, meats and best of all great ice cream.
Dinner was also great; since I never knew what to eat (I'm big about food). From lobster to sushi to many different kinds of meat, soup and just great, great food!!! My personal favorite was the tons of salads, great wine and of course, the ice cream:)
The rooms were nice. They were all looking over the ocean and they have full bathrooms, mini bars and balconies. Make sure you turn off the air condition at night or you will freeze.
Tours organized by the hotels are all very nice - but much cheaper if you just walk down to the station where the buses are taking off from (or the boats). Recommended day trip would be the Chitzen Itza tour and a day trip to Isla Mujeres.
I would definitely send anyone to this hotel, from a group of friends to couples to families and honeymooners. There is plenty to do around the resort so you can party all day with the pool crowd or relax in the quiet section. Swim in the ocean while you see everything that is going on in the hotel or find a quiet corner with a palapa and enjoy.
The food is great and the beach is nice.
The only people I would not recommend this to, are the ones who crave one on one service from the staff. They are usually just doing their job and although the resort is a true 5 star, you may not get the catering you need if you are very picky.
I would go back and I would definitely stay at the Riu again (btw. Riu Palace Las Americas is opening on February 2004 right next door and the Gran caribe Real has just been turned over to the RIU Caribe - also a true 5 star).
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